Patch 1.14.00 added cross-save across PlayStation, Xbox, Steam, and Epic Games Store, with the official notice also marking Steam PC, Steam Mac, PlayStation, Xbox, Epic, and Mac App Store patch availability. If cross-save fails, first confirm every platform is on the current patch and that the same account link is active before changing any save state.
Safe Fix Order
Cross-save problems are dangerous because the wrong fix can risk progress. Start with reversible checks: patch version, account link, platform selection, and whether the save you expect is the active save. Do not unlink accounts, delete local files, or overwrite cloud progress unless official support tells you to.
- Update each platform before testing.
- Confirm the same Pearl Abyss account is linked.
- Load a low-risk save state first.
- Write down which platform currently has the newest progress.
Platform Scope to Verify
The 1.14.00 notice says cross-save is available on PlayStation, Xbox, Steam, and Epic Games Store. If you are testing Steam Mac or Mac App Store, verify the live cross-save page and launcher/account instructions before assuming the exact same flow.
When to Contact Support
Contact support when the same linked account shows different progress after every platform is patched, or when the official cross-save page reports a step that fails before you reach the save-selection screen. Include platform, account region, patch version, and the last platform where the save loaded correctly.
Evidence to Keep With This Page
Cross-save pages should protect player progress first. Every update needs enough detail for a reader to know whether the issue is account-linking, platform scope, patch mismatch, or a genuine support case.
- Patch version on each platform tested.
- Account-link page or launcher state before and after testing.
- Which platform had the newest save before cross-save was attempted.
- Any official known-issue or support guidance linked from Pearl Abyss.
When to Update This Page
Update this page after every Crimson Desert patch that touches account linking, platforms, save files, launcher behavior, or cloud functionality. If Pearl Abyss publishes a known issue, move it above the generic checklist so affected players do not waste time repeating local fixes.
Cross-Save Recovery Checklist
- Update every installed version.
- Open the official cross-save/account page from the patch notice.
- Confirm account identity and linked platforms.
- Identify the newest save before switching devices.
- Test a harmless action, then verify it appears on the second platform.
- If progress differs, stop and contact support with platform and patch details.
FAQ
Why is Crimson Desert cross-save not working?
Most failures should be checked in this order: patch version, account link, platform scope, active save, then official known issues.
Should I unlink my account?
No. Unlinking should not be the first step because it can make diagnosis harder.
Which platforms are listed for cross-save?
The 1.14.00 notice lists PlayStation, Xbox, Steam, and Epic Games Store for cross-save.